What are plan engage deliver and support and improve examples of?
|
Skip to content
Choose your Country and language Show
Choose your Country and language
Home/ITIL 4 Service Value Chain and Value Stream ITIL 4 Service Value Chain and Value Stream
The most recent version of ITIL, ITIL 4introduced a lot of new concepts. In particular the concepts Service Value System, Service Value Chain and Value Stream. All these are fundamental in ITIL 4. The Service Value System (SVS) is a model that shows how all components and activities of an organisation work together to create value. The Service Value System can help create a unique and strong direction for the organization. It defines the activities, workflows, controls and procedures needed to achieve the agreed objectives. On the other hand, the value stream is a series of steps an organisation undertakes to create and deliver services and products to consumers. The Value Stream is different for every organisation and needs to be specified. The new version of ITIL provides a generic reference model to be able to create value streams: this model is called Service Value Chain. Service Value ChainThe Service Value Chain is an operating model, which outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services. Each organisation will allocate the Service Value Chain according to their business needs. The SVC responds to the trigger, the question and the need for an organisation. The six main activities of the ITIL Service Value Chain are;
In reality, the SVC needs other elements to be completed. Even if these elements are not part of the chain: the trigger, or the question, the need that the SVC responds to. Every organisation will be able to define its specific Value Stream starting from the referenced Service Value Chain. Value streamDifferent factors are included while creating the value stream, like:
All the above-mentioned elements either influence or determine how the Value Stream is defined. Specific roles and responsibilities, resources and tools will be defined within the value stream. The Value Stream will represent how the organizational model will be used to respond to a specific trigger, need or question. While creating a Value Stream with the Service Value Chain as a base, it is advisable to start from the demand. That way the end result is always a Value, regardless of the Value Stream that we are going to identify. Other important facts about the Value Stream:
In order to create Value Streams, it is necessary to know the activities, define their priority and manage the possible involvement of external companies. ITIL provides the Service Value Chain to identify the Value Streams. The organization always starts from the Service Value Chain and uses this model to identify the specific Value Stream. Once an organization has defined its Value Streams, it is easy to follow the activities and practices. It recognizes the stakeholders involved and the activities required to transform the need into something that generates value for everyone. More information? Read on here about ITIL and the 7 ITIL guiding principles. The Managing Professional module of ITIL 4; Create, Deliver & Support provides an understanding of how to integrate value streams. Activities to create, deliver and support IT products and services and related practices, methods and tools. Find out more! QRP International also organized a webinar about the ITIL 4 module Create, Deliver & Support. Our trainer and ITIL 4 expert Kais Albassir explains in a clear way how this course can be helpful. Watch the recording for free by clicking here. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Share this post, choose Your platform!IT GOVERNANCE & SERVICE MANAGEMENT PROGRAMME, PORTFOLIO, PMO MANAGEMENT What are plan engage deliver support and improve examples of?The six key activities of the Service Value Chain are Plan, Improve, Engage, Design and Transition, Obtain/Build, and Deliver and Support. Each of these contributes to value creation by transforming various inputs into specific outputs.
What is the purpose of the Engage service value chain activity?The purpose of the engage value chain activity is to provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders. The key inputs to this value chain activity are: a product and service portfolio provided by plan.
What is an output example of the value chain activity plan?Example outputs of the Engage value chain activity are: Demand and opportunities for “Plan” Requirements for “Design and transition” Support tasks for “Deliver and support”
What is the service value chain?The service value chain is an operating model for the creation, delivery and ongoing improvement of services. It outlines the key activities required to create value in response to demand, through the creation and delivery of products and services.
|
