Iphone could not be updated an unknown error occurred lỗi năm 2024

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The iPhone could not be updated. an unknown error occurred (14)

I cannot update iOS on iPhone 6s. I'm getting the following error: "The iPhone could not be updated. an unknown error occurred (14). Is there any way to update the phone without doing a full factory reset recovery? If not, is there any way to recover the data prior to doing a recovery?

Scenario 1: When I use iTunes to update iPhone, I receive the error warning of "The iPhone could not be updated. An unknown error occurred".

Scenario 2: When I try to sign in to iCloud on my iPhone, I get a message: "Cloud not sign in. Try again later".

Scenario 3: The process of syncing my iPhone to iCloud has failed, it says "Apple id verification failed, an unknown error occurred".

An unknown error occurred is a very common iOS error. When you encounter such an error message, you may be frustrated and want to find out what the error means and why it is occurring.

If you are looking for ways to resolve these unknown errors, such as Apple id verification failure, iCloud login error, iPhone update failure or iphone could not be restored, etc., this article will share some of the causes and fixes for these iOS errors, so please read on.

Part 1: Why Unknown Error Message Shows

What does unknown error mean? A warning appears when the driver encounters an unrecognized problem while executing a command. The following are the most common reasons why iPhone receives an unknown error message.

1. Network connection problems.

2. iOS and iCloud/iTunes versions are not compatible.

3. Incorrect account information, such as incorrect account number or password.

4. Apple ID is locked.

5. The file or program on the iPhone conflicts with an Apple service.

6. iPhone is running out of storage space.

7. iPhone jailbreak failed.

Part 2: How to Fix an Unknown Error Occurred on Your Device

Fix 1: Check the USB Cable

If the device and the computer have poor contact or are disconnected, an iPhone update or restore error will occur. In this case, you will see one of the following error numbers.

• 13, 1600, 1601, 1602, 1603, 1604, 1611, 1643–1650

• 2000, 2001, 2002, 2005, 2006, 2009.

• An error that includes "invalid response".

We first recommend that you check that everything is working properly with your USB cable function, USB connection, USB port or computer. You can either choose a new USB cable or move your iPhone to another computer to try the iPhone update or restore again. If everything is fine but the error persists, please continue to explore the other solutions in this article.

Fix 2: Check network connection

Just in case, you may need to check the network connection on your iPhone. Perhaps the reason for the Apple ID verification error when logging into iCloud is a failed network connection, so please reset your iPhone network settings and log into iCloud while connected to a more stable WiFi or cellular network to eliminate the "verification failed, an unknown error occurred" error message.

Fix 3: Free Up iPhone Storage Space

If the iPhone does not have enough storage space, the iOS 15/16/17 update process will of course be aborted with an error message such as "an error occurred installing ios 17". The size of the firmware package depends on the iOS system. You should ensure that your iPhone has at least 1,500 megabytes of available storage space in order to update iOS successfully.

Check the available space on iPhone by following this path: Open the Settings app > General > iPhone Storage.

Fix 4: Check the Apple Sevices Status

Apple officially reports that when a user's computer, iPhone or iPad is unable to connect to Apple servers, the following error number and alert message will appear.

• 17、1638、3014、3194、3000、3002、3004、3013、3014、3015、3194、3200

• "There was a problem downloading the software."

• "The device isn't eligible for the requested build."

You should check the following:

1. Check if Apple ID or iCloud servers are down.

2. Check for third party security software on your device, sometimes these programs can intercept communications from Apple Servers .

Note: iPhone cannot be updated with iOS when it is locked, if you have forgotten your iPhone passcode, please turn to how to get into a locked iphone without the password .

Fix 5: Update the iTunes to the latest version

An Outdated iTunes systems may not be very stable, which can easily cause iPhone errors during the iOS upgrade process, so we always recommend updating iTunes to the latest version before you are ready to update your iOS device.

Fix 6: Force Restart the Device

There are always minor problems with iOS during operation, which may be one of the reasons why your iPhone is experiencing "an unknown error occurred". Forcing a reboot of your iPhone is the easiest and most effective way to fix your system. The steps to force restart iPhone depend on your device model.

Fix 7: Fix iPhone system with iOS Repair Genius (Recommended)

If the message "an unknown error occurred" still appears after a forced restart of your iPhone, you can turn to iSunshare iOS Repair Genius for help. It can fix all system errors without losing any data.

Step 1: After completing the download and installation of iSunshare iOS Repair Genius on your computer, connect your iPhone to your computer with a USB cable.

Step 2: Launch the software and choose iOS Repair option.. The software will automatically recognize your iPhone model and provide you with two repair options. Please select "Standard Mode" if you do not want to lose any data on your iPhone. Although "Advanced Mode" will fully restore your iPhone, it will erase your iPhone's data and settings.

Step 3: Click "Start" to proceed to the next step.

Step 4: Click "Download" to start downloading the firmware package, it will download to the default storage drive, or you can click "Select" to choose the save path.

Step 5: After the process is complete, click on "Repair" to fix the iOS error.

You only need to wait a few minutes until your iPhone repairs successfully and it will be restarted. Now your iPhone has been successfully updated to the latest iOS and you can use it normally.