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When you try to install a program in Windows 7 or Windows Vista, you receive the following error message: "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance." ResolutionTo resolve this issue, use Method 1. If Method 1 does not resolve the issue, use the next method that is listed until you resolve the issue. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows To reset the Windows Installer Service settings in the registry, create a registry file by using Notepad. Then, run the file to update the registry key. To do this, follow these steps:
To start the Windows Installer Service, follow these steps:
To check that the Windows Installer Service is running, follow these steps:
If an earlier version of the program that you want to install is already installed on the computer, follow these steps:
This issue occurs when one or more of the following conditions are true:
For more information about this issue in Windows XP and Windows Server 2003, click the following number to view the article in the Microsoft Knowledge Base: 315346 Error message when you try to add or remove a program on a computer that is running Windows XP or Windows Server 2003: "The Windows Installer service could not be accessed" Need more help?Want more options?Explore subscription benefits, browse training courses, learn how to secure your device, and more. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. |