Berkshire Hathaway customer service answered my questions better than any other insurance company when I was deciding which plan to purchase.
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- Rating 5 out of 5 Policy: ExactCare Value Review Received: February 29, 2024 Annette from FL Verified Squaremouth Customer Purchasing my policy on your website was quite easy. I was pleased with the coverage I bought and the price for the coverage was reasonable. The flights to our destination were fine [BUD to ATL to CDG to BUD] and very close to being on time. However, our flights home [BUD to CDG to ATL to DAB] were largely not good. Our flight from Budapest, Hungary, to Paris, France, was late [by a half hour] taking off. We arrived late in Paris, and this caused us to miss our connection. We had purchased our tickets through Delta Airlines. We were flying with Air France, one of DElta's partner airlines. In Paris, we were taken to the Air France "help desk". We were told by one of Air France's agents that the Air France and Delta's computer systems could not interact with each other! So we waited at the Air France "help desk" for 2 and a half hours to be taken to the Delta "help desk". At the end of the wait, a new agent, just coming on duty, said she could handle getting re-ticketed for the rest of our journey! And we had new boarding passes for the next two legs of our trip in 5 minutes! She printed our new boartding passes, which were for flights the next day.. We were also given a voucher for a hotel for that night, travel vouchers both to and from the hotel, and vouchers for dinner that night and breakfast the next morning. We used them, and all was good. Our next flight was from CDG to ATL. WE had paid for "Comfort +" seating, but were given seats in economy. Not a comfortable flight. When we got to Atlanta, we found that we no longer had a seat assignment for the final leg of the trip, Atlanta, Georgia, to Daytona Beach, Florida. The Delta "help desk" in Atlanta got us 2 seats on this flight, again not the "Comfort +" seats we had paid for but seats in economy. The flight arrived on time at 23:45 on Friday night, February 23, 2024. At baggage claim, we learned that only 1 of the 3 pieces of baggage had arrived with us. We filed a claim with Delta for the 2 missing pieces [file number DABDL23188]. The 2 missing pieces of baggage were delivered to our house about 07:00 on Monday, February 26, 2024. We reported the downgrading of our seats to Delta Airlines and have already received a refund. We are now in the process of filing a clain through the insurance policy we bought through your company for the delays in our baggage. The agent with whom I spoke was most helpful. Within 5 minutes she took my information, including banking information, for my claim. She emailed me the claim form. I am now gathering the information to send with the claim form to support my claim for the delayed baggage. Was this review helpful to you? 1 out of 1 people found this review helpful
Rating 5 out of 5
Policy: LuxuryCare
Review Received: February 20, 2024
Marie from FL Verified Squaremouth Customer
Our questions and minor schedule changes were handled very professionally by Berkshire. No issues on the trip but glad we had the protection.
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“I bought travel insurance for the first time last summer, and, as chance would have it, I needed it due to an unexpected illness. Not only did the medical emergency resolve without sequelae, the service at BH was quick, professional, positive, and EASY!" – James G.
STAFF IS COURTEOUS AND KNOWLEDGEABLE
"From purchasing a policy to submitting a claim to receiving a settlement, the process was simple and fast. BHTP is by far my favorite travel insurance company. I highly recommend this company." -Sheryl W
SIMPLE AND EASY PURCHASE PROCESS
"High benefits at low cost. Had to make a slight change before travel. Customer service handled the change quickly without hassle. Fortunately, had no need for policy benefits. Will purchase again for next travel." -Jerry L
CLAIMS SERVICE EXCELLENT, PAID PROMPTLY
"Easy setup, clear explanations of coverages, reasonably priced. This is the first insurance company I have ever felt completely positive about! I admire and respect this organization without reservation. That is some I NEVER thought I would feel about an insurance company." -Rory B
MY CLAIM WAS PAID IMMEDIATELY
"I was able to recover my entire trip cost when I had to cancel due to illness. I provided all the necessary info and my claim was paid immediately." -Michael R.
COMPETITIVE PRICE
“Luckily I didn’t have a claim. The website made the policy purchase very easy and it provided good coverage at a competitive price.”
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