So sánh các phần mềm service desk itil ca bmc năm 2024

Service now has improved every aspect of our IT environment. The Dashboard interface while at times can look complex, works and the ticket creation interface can be customized quickly and it is a powerhouse to work with. The integration with other systems to allow ticket creation makes the process streamlined and efficient for technical support, systems and security teams.

"it was an amazing product for all the businesses for its service"

The solar winds service desk was user friendly and it will help all the IT companies to be more efficient. we tried a lot of different solutions but solar cloud was the only single solutions for all our queries. Really easy to manage and navigate around the platform. the advantage of implementing the solar wing in the management will help for the development. Simple yet effective ITSM solution. The major thing was it can easily identify the high priority problems and it also provides the fast and secure for small scale business too

"Great product, easy and simple to use and manage."

Great Product and has a lot of capabilities and features to utilize with also automation in mind.

"It's hard to top TOPDesk!"

I have implemented TOPDesk twice now and both times have had nothing but the best experience. No matter what size your organisation is, the TOPDesk team always go above and beyond to help throughout the onboarding process as well as post implementation. The product itself is a powerhouse that enables us to automate a huge chunk of our workflow, document and provide our users with the right information in the right please, ultimately freeing up our people power to offer great support to our users when needed.

"Banking - Core Operations Implementation"

We implemented SummitAI Incident Management and Service Management to support the workflow automation of complex and time sensitive areas of core daily operations. The implementation experience exceeded expectations. The implementation team delivered design, build, and training to have us go-live operational on budget and on time. We continue to expand and enhance our service delivery using SummitAI. We are using several integration methods to automate transaction level regulatory requirements, complex tracking concerns, as well as many critical daily product delivery and operating functions.

"Powerful agile tool with good dashboard and reporting capabilities "

We've been started using Jira from last year, it's great service management product and allows our service desk to manage/covers all incidents/tickets in timely manner. It ensure that necessary tasks are on track and have clear accountability per task back to assignee. Easy to track efforts, time and facilitate prioritization discussion for what the most important work is in pipeline.

"This ITSM software could possibly be the One Ring to Rule Then All..."

I have spent over 11 years interacting with different levels of people within the vendor's organization. Everyone has always been extremely helpful even when they could not help you directly I was always put in touch with someone who could help. There seems to be a good focus on dedication and commitment to customers.

"Super ITSM Product for Businesses of all sizes"

The support and account management from the vendor has been great. They provide informative timely support and anyone I've spoken to knows the features and capabilities in-depth.

"Do you need to manage support tickets? This is software for you!"

We use this software in our support department for tickets submitted by customers. We can detail services a customer has and manage them through the system. It's easy to navigate and communicate with others in my company.

"Great product for raising, maintaining and handling incidents and change request"

I have used BMC remedy for two years at my previous job. Raising, maintaining and handling incidents on remedy is so smooth. However, I would give 3/5 for the designing.

"Versatility and robust workflow engine makes it a strong choice to tackle ITSM & ESM alike"

One of the easiest back office interface I have seen in years, makes enrolling new agents a breeeze. Highly (and easily) customizable, so much so that we are able to delegate tasks to non IT personnel.

"Very Competitive in pricing"

It is a very good ticketing tool that I found to be simple and user friendly, easy to customise as well for both helpdesk consultant and end-users

"Great ITSM Solution"

The implementation was rough because we had 3 different vendor-provided administrators quit on us. Each time a new one would replace the old one, they couldn't tell what the previous had done so they would have to start over. By the time it was implemented we were several versions behind, which did not help with getting support. Now that we're finally current, and have knowledgeable in-house admins, the tool works very well. There are features on the backend that could be streamlined or made more intuitive, but our users are satisfied with its functionality. 2021 Update: since implementing, there have been several updates that have helped us over the years. Customer service has been pretty good and we look forward to other enhancements.

"4me is good and fit for purpose as a decent ITSM platform"

4me is not well-known as other big names but it has most of the functions required as a modern ITSM tool. Also its price is quite cheaper than other competitors. 4me does not have fancy AI feature as other tools but we do not need those features. 4me fits for the purpose to be a decent ITSM tool. The deployment vendor recommended by 4me is quite helpful and resourceful.

"Invgate Service Desk the best choice"

The software can be adapted to multiple customer needs, form companies that are beginning to manage request and incidents, to organizations that are looking for a tool that meets advanced requirements, aligns with ITIL and allows automating practically any process in the organization, since it is not only oriented to be an ITSM, but it can mett the requeriments of an ESM.

"A world-class solution with impressive scope and flexibility."

Very helpful and responsive to questions and requests. Good products and knowledge, analysis ability and keen to listen to our requirements and challenges. Efficient at communicating, with an appropriate frequency and level of detail. Effective upgrade path with backwards compatibility.

"TeamDynamix is flexible enough to accomplish just about anything your organization needs"

TeamDynamix has been very helpful in assisting us.

"Sound application for the ITSM purpose"

Incident and change management solutions are well defined in the system. The product comes with preset which can be customized with minimal efforts. API offers data input from external sources which can be used to define the initial set up. IT service management modules are conceptualized based on ITIL and provide a large degree of agility. SLA/OLA tracking is in-built; only time threshold settings are required.

"Microsoft SCSM Pros and Cons"

we implemented Microsoft sevice manager in our oragnization from 2014,we depend on it to apply ITIL Frame work in our company , we used all modules(Incident,service request,problem mangement,release mangement & change management). More than 1000 analyst in different Departments (Aftersales,IT,HR,Operation,Development) are working on it to handle internal business workflow . also we customized Incident & Service request Modules to enable it to be used as Ticketing System for our Call Center Department

"Proactivanet: an ITIL-aligned tool to support multiple IT processes "

We like the tool because ir is world-class, adopting ITIL best practice. It allows us to support different relevant processes in out IT area. It also has triggers and APIs that facilitate its integration with other tools that we use to manage workflow and communication.