What defines the requirements for a service and takes responsibility for the outcomes of service consumption?
[ITIL® 4 Foundation Study Notes] This chapter provides an overview of the Key Concepts of Service Management for ITIL® 4 Foundation Exam which accounts for 5 questions on the exam. 1. Understand the key concepts of service management 1.1 Recall the definition of: 2.0, 2.2.2, 2.3.1, 2.5.4 BL1 2 1.2 Describe the key concepts of creating value with services: 2.1, 2.1.1, 2.2 and all subsections of 2.5 BL2 2 2.3.2, 2.4, 2.4.1 BL2 1 This ITIL® 4 Foundation study note includes: ITIL® 4 Foundation Study Notes ← Previous Next → Support website running for FREE, thanks! If you find this post helpful and if you are thinking of buying from Amazon, please support the running cost of this website at no extra cost to you by searching and buying through the search box below. Thank you very much for your help! You may also like...What does service consumption include?Service consumption includes: management of the consumer's resources needed to use the service, service actions performed by users including utilizing the provider's resources, and requesting service actions to be fulfilled.
Who is responsible for service relationship management in ITIL?The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services.
What term best describes a service that is fit for use '? utility value outcome warranty?A product or service value is defined by fit to purpose (utility) and fit to use (warranty). Fit to purpose, or utility, means that service needs to fulfill customer needs. Fit for use, or warranty, means that product or service is available when a user needs it.
What can be used to determine whether a service is fit for purpose?Utility can be summarized as 'what the service does' and can be used to determine whether a service is 'fit for purpose'. To have utility, a service must either support the performance of the consumer or remove constraints from the consumer. Many services do both.”
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