Lỗi windows hello isnt available on this device năm 2024

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Windows Hello isn’t available on this device is a common error issued by the Windows 10 system. This can be a serious error since you can’t log into Windows 10 with biometrics until you fix it.

This can leave your PC vulnerable to access from third parties, so it’s important to fix this issue as soon as possible. In today’s guide, we’re going to show you how to do it properly.

Why is Windows Hello not available on my device?

• Missing or incompatible biometrics driver will cause this problem to appear on your PC.
• Sometimes this issue appears because Windows is out of date.
• In case our group policies aren’t properly configured, you’ll get this error message.

What can I do if Windows Hello isn’t available on this device?

1. Update the drivers

1. Press the Windows key + X keyboard keys and click on Device Manager from the displayed list.
2. Click on Scan for hardware changes.
3. Expand the Biometric devices section.
4. Click on Update.
5. Alternatively, you can choose Roll back in order to use a previous build of the driver and see if that works.
6. You can also try to delete the driver and install it again.

Automatically update drivers

Installing the drivers manually involves a risk of damaging your system by downloading and installing the wrong driver version. Thus, we recommend updating your drivers automatically with a dedicated tool.

We strongly recommend Outbyte Driver Updater, which is currently the best tool for this task. Here’s how you can update your drivers very easily:

1. Download and install Outbyte Driver Updater
2. Launching it will automatically start scanning your computer for new drivers or problems with current ones.
3. Now you just need to select which drivers you want to install or update. Or just hit the Update All button. It’s THAT simple!

This solution is so simple that it almost looks too good to be true, but it worked for so many users that it would be a shame not to try it.

Outbyte Driver Updater

You can update your Windows 10 drivers with just two clicks using this amazing tool. Outbyte Driver Updater also repairs any malfunctioning drivers!

2. Make sure your device is running the latest Windows updates

1. Press the Windows key + I keyboard keys in order to bring Windows System Settings.
2. Click on Update & Security.
3. Click on the Check for updates option.
4. Well, initiate this scan operation and if you are prompted with any updates, apply them.
5. Reboot your computer and verify if the Windows Hello feature was restored.

After updating your system, check if the problem is still there.

3. Enable the Allow the use of biometric option

1. Press the Windows key + R keyboard keys and in the Run window type gpedit.msc; press OK when done.
2. From the Local Group Policy Editor you need to navigate towards Computer Configuration, then go to Administrative Templates. Lastly, go to Windows Components and choose Biometrics.
3. Look for the Allow the use of biometrics feature located on the right side of the main pane.
4. Double-click on the option.
5. Select Enabled and then click OK and Apply.
6. Reboot your Windows 10 system.

We hope that everything works as it should now. Those solutions can be applied when you deal with the Windows Hello isn’t available on this device error.

In case you’re having additional problems, we have a great guide on what to do if Windows Hello is grayed out, so we encourage you to check it out.

If you're having trouble signing in to your Windows 11 device with Windows Hello, here are some things to try.

Before you begin

Make sure you set up Windows Hello on your device. For more info on how to do this, go to Learn about Windows Hello and set it up.

Check for updates

Checking for Windows updates might fix issues you're having with Windows Hello. Select Start \> Settings \> Windows Update \> Check for updates.

Check for Windows updates

Install any updates that you need. You might need to restart your device. Then try signing in using Windows Hello again.

Note: If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. Select the option you want to use to sign in.

Windows Hello doesn't recognize me, or I get an error message when I try to sign in

If your face or fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you’ll get an error message when you try to sign in through Windows Hello. If that happens, sign in with a PIN or password instead, and then set up Windows Hello again.

If you get an error message that says Couldn't recognize you. Please sign in with your PIN. when you try to sign in with Windows Hello, follow the steps below to improve recognition. This error message can occur if you wear glasses and didn't set up face recognition to recognize you both with and without your glasses. This might also occur if the device has been moved and the lighting conditions are dramatically different in the new location.

To improve recognition, select Start \> Settings \> Accounts \> Sign-in options \> Facial recognition (Windows Hello), and then select Improve recognition.

If you are having a problem with Windows Hello facial recognition, try running a troubleshooter that might fix the problem.

Run Windows Hello troubleshooter

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