Remote Desktop Gateway cannot connect
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How to fix remote desktop cant connect to the remote computerShutterstock Show
In todays world, connecting to a remote computer has become commonplace, given that many companies have adopted a work-from-home culture. However, this can bring up many technical issues, including common errors such as remote desktop cant connect to the remote computer. So, how to fix this error? Well, lets get a bit into the basics first. Remote desktop is a convenient feature that allows you to virtually connect to other computers running the Windows operating system. With this feature, you can connect to computers located in any part of the world, provided you have the right credentials (username and password) to connect. Also, a good Internet connection is absolutely essential! If you have the right credentials and the Internet connection and still face this issue, lets address them. Top reasons for remote desktop cant connect to the remote computer errorBefore you read this section, check if your Internet connection is working fine and if youre using the right credentials to log in because these are two of the most common causes of this error. Besides these two causes, there are also other reasons for this error. Windows updateMany times, the Remote Desktop (RDP) functionality may get corrupted after a Windows update or upgrade as one of the newly installed files can interfere with the working of the RDP. Youll have to manually identify the exact cause and fix it. AntivirusSometimes, antivirus software can block RDP completely or partially, and this leads to the remote desktop cant connect to the remote computer error. The good news about this error is it is easy to identify. Disable your antivirus and see if you can connect now. If you can, youve found the root cause of the problem! Public network profileIf you have a public network profile or a network group, your computer can block the remote desktop functionality as a protective measure. While this is not an exhaustive list of reasons, these are the most common ones. Now comes the big question how to fix the remote desktop cant connect to the remote computer error. Fixing theremote desktop cant connect to the remote computererrorThere are many ways to fix this error, so youll have to try them one after the other until the problem is fixed. This is true, especially when you dont know the root cause of the error. Change your firewall settingsThis is one of the easiest solutions to the remote desktop cant connect to the remote computer error. Turn off your firewall and see if you can connect to the remote computer, and if you can, youve identified the cause. Here are the steps to fix this problem.
Check your permissionsYou have to be a member of the local Remote Desktop Users group to access a remote machine through RDP. By default, this group is empty and only administrators have the option to add users. So, check with your admin and see if you have the permission to connect via RDP. Allow remote desktop connectionsRemote Desktop Connection (RDC) is the technology that allows your computer to connect to a remote computer over the Internet. You wont be able to connect if this functionality is blocked. To check if this is blocked, and to allow in case of blocked connections,
These steps will enable the RDC on your computer. Reset your credentialsWhen you connect to a computer frequently, youll save the credentials. However, the same credentials may be used when you connect to a new computer too, and this could cause problems. So, check if youre using the right credentials for the right computer. To reset the credentials,
This will reset or change your credentials. Verify the status of RDP servicesThe remote desktop cant connect to the remote computer error can be because RDP services are not enabled either on the local or on the remote computer. Check if the following services are running on both computers.
You cant connect to a remote computer if the UmRdpService was disabled through a central Group Policy. Start these services if you have admin privileges or request the admin to start them for you. Also, you may have to reboot the machine after this service starts. Add the hosts IP addressSometimes, Windows wont allow you to connect to those hosts whose IP address is not saved in your hosts file. So, if youre connecting to a computer for the first time:
Now if you check, you should see the IP hostname in your hosts file. Check the Group PolicyA possible cause of the remote desktop cant connect to the remote computer error can be incorrect Group Policy settings. To verify and change (if needed):
Add the RDGClientTransport KeyThis is a technical fix, so watch out while doing it. In this option, youll be tweaking the registry key to force the RDP to use RPC/HTTP connections instead of HTTP/UDP connection. To do this,
Check the RDP listener portNext, check the RDP listener port. By default, Remote Desktop service will use port 3389 unless you change it. If some other application is using the same port, you wont be able to connect. To check the remote desktop port thats being used:
Change the network propertiesThe cause of the connectivity problem could be the network settings as sometimes, Windows may block public networks as a security measure. So, change the settings to private and see if it works. To do that:
Try connecting now to see if it works. Overall, the remote desktop cant connect to the remote computer is a common error, but it can have many fixes as the cause may vary greatly. Though it can be a little arduous, your best bet is to run through each solution until you find the one that fixes your problem. Thanks for reading and share with us the fix that worked for you. If you know any other solutions, please share that too with our readers. Featured image: Shutterstock Lavanya Rathnam Lavanya Rathnam is a professional writer of tech and financial blogs. Creative thinker, out of the boxer, content builder and tenacious researcher who specializes in explaining complex ideas to different audiences. Next Wait! What? Have chat apps replaced email? » Previous « Cisco releases 41 new patches, 29 for 'high-severity' issues Share Published by Lavanya Rathnam
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