Spent almost two hours trying to speak to a representative to make a minor change in my policy - I made a typo in my name and could not correct online and customer service wouldn’t respond to emails or let me speak to a representative. Therefore, I cancelled the policy. I can only imagine how difficult it would be to file a claim.

Date of experience: January 17, 2024

Reply from Generali Travel - USA

3 days ago

We value your feedback, and we are sorry for the inconvenience and not meeting your expectations, Kathy. At Generali Travel Insurance, we take customer service very seriously, and we are working to provide our customers with more self-service tools in the future. We hope you enjoy your travels!

Very easy process

Very easy process. I signed up for an online account but can't seem to access anything...policy, account detail, etc.

Date of experience: January 13, 2024

Reply from Generali Travel - USA

5 days ago

Thank you for your feedback, JEF. Our goal is to make generalitravelinsurance.com as user-friendly as possible. An account may not have been created for you yet. Create an account here - https://www.generalitravelinsurance.com/account.html If you have any troubles, please contact us at [email protected] or 800-874-2442 Thanks for your purchase!

I am an Airbnb Superhost of 8 years

I am an Airbnb Superhost of 8 years. Never had a claim. I filed for a ruined top of the line mattress which was heavily urinatec on. The agent who called me says he’ll send an email. I never receive an email. So, I call Airbnb to be proactive & they said they’d reach out. The same agent called me three weeks later & said ‘I never calked you’. My husband sat right next to me for both calls. The agent was rude, condescending & literally talking down to me. On the third call I asked to speak to a supervisor & he said ‘I’ll send you what I think you deserve & hung up’ Save yourself & never use them for your rentals or any travel insurance. They are in the business of not paying!

Date of experience: January 12, 2024

Reply from Generali Travel - USA

5 days ago

Hello Patti. We are sorry to hear about your negative experience and the circumstances surrounding your claim. At Generali Travel Insurance, we take customer service very seriously. We will have our dedicated claims team manager review you case and respond with any additional information regarding determination. We appreciate your feedback and your business.

This is the first time using you…

This is the first time using you service. It was mention to us by our travel agent. The sign up process was easy. Hopefully if for some unforeseen reason we would have to use the policy, I hope the process will be the same. I then will give an accurate experience.

Date of experience: January 04, 2024

Reply from Generali Travel - USA

Jan 8, 2024

Thanks for your purchase, David! Generali Global Assistance offers helpful travel services to use now, even before your trip. Visit https://www.generalitravelinsurance.com/travel-resources/services to learn more.

DO NOT BUY INSURANCE FROM THIS COMPANY

DO NOT BUY INSURANCE FROM THIS COMPANY. Their representatives say different things. Their representatives will not answer your calls, or email you back promptly. I dealt with multiple people at this company and they all evade, deflect and ignore. I field a claim in October and I am still dealing with them in January. They ask for files you have already submitted. They can not do math. DO NOT USE THIS COMPANY. Most insurance is a scam and that is all this is!

Date of experience: January 10, 2024

Reply from Generali Travel - USA

Jan 9, 2024

Hello Julia. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination today. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].

They lost my claim 2x and I never recooped a penny!

I purchased this travel insurance for a trip to New Zealand and when the airline (Air New Zealand) decided to cancel our return flight, I filed a claim with Generali to help us out and they didn’t even follow up on the claim. It just disappeared. There was no good way to contact their customer service department. So we ended up paying out of pocket and figuring it all out ourselves.

I got an email about 4 months later out of the blue asking for me to resubmit all my documents again. I sent them everything (this was about 4 months ago) and still no reply!

They are quick to take your money but they’re not accountable for any type of claims filed.

Date of experience: September 26, 2023

Reply from Generali Travel - USA

Jan 8, 2024

We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your policy and/or a claim based on the information provided. Please reach out to us directly at [email protected] as we'd like to be able to review your claim with you. We hope to hear from you soon.

It is very difficult to print this…

It is very difficult to print this document. I would also appreciate a "card" that I can carry in my wallet.

Date of experience: January 05, 2024

Reply from Generali Travel - USA

Jan 8, 2024

Hi Laurie. We're sorry that the document is difficult to print. You can access your policies online on our website by using the Account function. This will allow you the information, without having to carry it. One of our dedicated customer service team members will be contacting you to offer further assistance with this matter. If you should need help at any time, please call 800-348-9505. Thank you for your purchase.

One month processing

I bought Generali insurance offered through flight network... I have a month tomorrow since I submit a claim and nothing happened.Years ago I had a claim with other insurer and they processed in less than a week directly PayPal...well day 31 they processed more likely due to this review.

Date of experience: November 21, 2023

Reply from Generali Travel - USA

Updated Nov 28, 2023

Updated Response: Thank you for updating your rating, Dan. We appreciate you taking the time to share your feedback with us and hope to better serve you in the future!

Original Response: We value your feedback, Dan. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received. Unfortunately, some cases can take longer to resolve. Oe of our dedicated claim team members will be contacting you to provide additional information regarding your claim status. Thank you for your continued patience with this matter. Please reach out to us at (800) 348-9505 or via email at [email protected] if we can be of further assistance.

Travel insurance couldn’t been more…

Travel insurance couldn’t been more easy to get than Generali. Just answer the easy questions and click on the coverage plan you like. Prices were cheaper than other companies that I looked into. I always choose Generali whenever I need travel insurance.

Date of experience: November 17, 2023

Reply from Generali Travel - USA

Nov 20, 2023

We love our loyal travelers, Joe, and hope to retain you as a customer for many years to come! Thank you for sharing your positive experience!

Medical issue

I was unable to travel at the last minute because of an unforeseen medical issue. I placed a claim and uploaded the required documents. I was told a doctor’s note was not satisfactory and needed to submit a physicians statement which I did both on their website and via email. They then finalized my claim with no further explanation. I cannot now get either phone or email response to my questions. Generali promptly processed my claim and forwarded payment after I gave them a one star review on Trustpilot. I question why the same prompt service was not available initially.

Date of experience: September 24, 2023

Reply from Generali Travel - USA

Updated Nov 1, 2023

Updated Response 11/1/23: We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at 800-874-2442 or via email at [email protected]. with any additional questions or concerns.

Thank you for your feedback, Andy. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at 800-874-2442 or via email at [email protected].

All went as expected... except...

All went as expected... however, I did not get a clear answer to a simple question, when I called the customer service desk, about my benefits. I wanted to confirm that my plan covers my backpacking trip in Nepal when the trail that I will be on will go on a pass that is about 5100 meters in elevation. I still don't know the answer. I think I am covered, but I wanted confirmation.

Date of experience: October 06, 2023

Reply from Generali Travel - USA

Oct 9, 2023

At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. We appreciate your feedback and your business. Please feel free to reach out to us again at your earliest convenience, if you have any questions about the policy just purchased, at 800-874-2442 or via email at [email protected].

You do not respond to emails

You do not respond to emails. You do not pay agreed claims in an efficient manner. I have been mislead by several of your agents over the past 6 months on when I would get paid. I have been waiting since May 2023 for an agreed payment, having had 2 cheques cancelled due to non-receipt and a third one now pending. It is ridiculous that you do not pay a claim electronically.

Date of experience: December 07, 2023

Reply from Generali Travel - USA

Updated Dec 11, 2023

Updated Response: The new check will be mailed within the next business day and you will be contacted by one of our dedicated claim team members with the tracking number as soon as it becomes available. Thank you for your continued patience.

Original Response: We're sorry to hear about your negative experience and apologize for not meeting your expectations, Harris. Unfortunately, we were unable to locate your claim based on the information provided. Please contact us at [email protected] as we'd like to be able to review your claim payment matter with you. We hope to hear from you soon.

Clear directions and options to make my…

Clear directions and options to make my trip worry free. A very comfortable feeling.

Date of experience: December 20, 2023

Reply from Generali Travel - USA

Dec 21, 2023

Thanks for your feedback and your purchase, ShyrlAnn! We know you have options when it comes to travel insurance, but are pleased you chose Generali, one of the largest insurance companies in the world.

Easy to navigate the website

Easy to navigate the website, find the right policy and make a purchase. I would consider future business with this company.

Date of experience: December 07, 2023

Reply from Generali Travel - USA

Dec 8, 2023

Thanks for your review, Thomas!

Generali Global Assistance offers helpful travel services to use now, even before your trip. Visit https://www.generalitravelinsurance.com/travel-resources/services to learn more.

Great Company

Thank you for making your website easy to use and easy to understand. We like the policy choices you offer, and always choose the premium as one does not want to be stuck in a foreign country uninsured. Your service is wonderful and Generali is the only travel insurance we would buy.

Date of experience: August 01, 2023

Reply from Generali Travel - USA

Aug 2, 2023

We love our loyal travelers, Charlene! Thanks so much for sharing your experience and choosing to

TravelSmarter. Enjoy your trip!

Website very easy to use

Website was easy to use, buying was made easy.

Date of experience: January 09, 2024

Reply from Generali Travel - USA

Jan 11, 2024

We are happy that you found our site to be user friendly. Thank you for your review and your purchase. We hope you enjoy your travels.

If I could give zero stars I would

If I could give zero stars I would. Filed a claim in September. It was approved. It’s now December and I have yet to receive my money. Each time I call I speak with someone new and each time a different story. One minute I’m told a check was sent in the mail, then the next I’m told it was sent via Zelle. There’s no consistency and I can’t get anyone on the phone who can actually get anything done despite leaving numerous messages and emails. I was told last that a check was sent on Nov 7. Here we are over a month later and still nothing. Meanwhile my claim officer returns no calls, his supervisor— the same. Leaving emails is useless and their portal operates as a bot with no actual human response. Trust in this company is non existent and I would suggest thinking twice before purchasing travel insurance with them.

Date of experience: December 06, 2023

Reply from Generali Travel - USA

Updated Dec 11, 2023

Updated Response: Thank you for providing us with your additional information. One of our dedicated claim team members provided an update on 12.8.23 and will provide additional tracking information as soon as it becomes available. Thank you for your continued patience with this matter.

Original Response: We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please contact us at [email protected] as we'd like to be able to review your claim payment matter with you. We hope to hear from you soon.

First Time to Use a Trip Insurance Policy

My husband and I purchased trip insurance for a trip to Ecuador and the Galapagos Islands. Ten days before our departure, my husband was diagnosed with a medical condition that made traveling impossible. We submitted all the required paperwork and waited. Honestly, we expected to have to fight to have the policy pay for our non-refundable trip expenses. Two weeks later, we have received an email saying or claim was accepted. We are so relieved. Highly recommend!

Date of experience: June 14, 2023

Reply from Generali Travel - USA

Jun 15, 2023

That's great to hear! Thanks so much for sharing your experience and choosing to

TravelSmarter.

The website was laid out well and was…

The website was laid out well and was easy to use. The options made sense, and there was one that fit my needs without being too expensive. I will only know how good the insurance is if I have to use it, but reviews of Generali on other websites were good.

Date of experience: October 03, 2023

Reply from Generali Travel - USA

Oct 4, 2023

That's great to hear Molly! Thank you for your feedback. Generali Global Assistance offers helpful travel services to use now, even before your trip. Visit https://www.generalitravelinsurance.com/travel-resources/services to learn more.

Fantastic first experience

This was my first time using the platform, and it was so fast and easy to find the information I needed, and even easier to book it! Immediate emails with the policy information followed! The prices came in better than the other 2 suppliers that I looked at, and the ability to include pre-existing so far out is wonderful! Great service all around!

Date of experience: August 15, 2023

Reply from Generali Travel - USA

Aug 17, 2023

Thanks for your purchase and your feedback, Kim! Some of your coverages are available to use now -- even before your trip. Visit https://www.generalitravelinsurance.com/travel-resources/services to learn more.

Is Generali good travel insurance?

Generali's travel insurance policies are significantly more inclusive compared to the specific inclusions found on competitors' policies. Coverages are generous. For example, while providers like Trawick have trip interruption coverage of 100% of plan expenses, Generali's plans cover more — up to 175% of costs.

Who underwrites Generali travel insurance?

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A.

How does Generali pay claims?

How do I receive online payment for a claim? With Zelle®, our partner in providing ePayments, you may receive claim payment directly to your bank account without providing any account information—just your phone number or email address. Zelle® payments are fast, safe and easy.

What's the best travel insurance to get?

Below we've listed some of the best travel insurance providers on the market, all of which were nominated in Times Money Mentor awards 2023..

Santander. Times Money Mentor award winning cover. ... .

Saga. Best for over-50s. ... .

Post Office. Best for those with pre-existing medical conditions. ... .

Aviva. ... .

LV= ... .

Just Travel Cover* ... .

InsureandGo*.