Lỗi your service is not available in your area năm 2024

I helped a user in our Google Workspace domain who encountered this same error. It was due to the user being connected to a VPN on their device. Disconnecting from the VPN resolved their issue.

I did not provide assistance with the VPN service they were using however, as that is outside our realm of support. I advised they refer to the help documentation or customer support for the VPN service they were using for configuration assistance to avoid these issues while connected to the VPN.

The error message "Portal is not available at your location" typically occurs when you try to access a Freshdesk page, but the page is restricted or not accessible from your current location. There are several possible reasons for this error:

  • Geographical Restrictions: Some Freshdesk pages or features may have geographical restrictions, and they may not be available in certain regions or countries due to legal or compliance reasons.
  • IP Restrictions: Your IP address might be from a location that is blocked or restricted from accessing specific Freshdesk pages or services.
  • Limited Access Permissions: Your user account or role might not have the necessary permissions to access the particular page you are trying to view.
  • Page Unavailability: The page you are trying to access could be temporarily unavailable due to maintenance or other technical issues.
  • Network or Firewall Restrictions: Your network or firewall settings could be preventing access to certain Freshdesk pages.

To resolve the issue:

  • Check Permissions: Ensure that your user account has the appropriate permissions to access the page in question. If needed, contact your Freshdesk account administrator to verify and adjust your permissions.
  • Verify Page Availability: Confirm if the page you are trying to access is indeed available and not undergoing maintenance or restricted for specific locations.
  • Check Network Settings: If you are accessing Freshdesk from a workplace or public network, check if any network or firewall settings are blocking access to the page.
  • Use a VPN: If the page is restricted in your current location, you can try using a virtual private network (VPN) to access Freshdesk from a different location.
  • Contact Freshdesk Support: It will be shown if your account has the IP whitelisting feature enabled or if your IP has been blocked. If the issue persists, reach out to Freshdesk support with your Public IP address for assistance. They can investigate the specific error and provide further guidance to resolve the problem.

In case of the latter, please contact Freshdesk support with your Public IP address and we would assist you further regarding this instance.

If upon opening the My Family Cinema app you saw a message indicating that the app is not available in your region, then it’s necessary to install a VPN.

What is a VPN?

The initials VPN stand for Virtual Private Network. They are commonly used to protect personal information, access websites or services restricted by region, and maintain privacy while browsing the internet. They allow you to connect from another region other than your own.

Using a VPN is not risky.


Go to Google Playstore or Get Apps, from there search for PROTON VPN and install the application on the device where you use My Family Cinema. The icon looks like this:

Lỗi your service is not available in your area năm 2024

Utilization of the VPN

After completing the installation process, find the application on your device. When you open it, you’ll see that the application offers to connect from other countries without having to pay any subscription. Select one of those options and wait for it to appear as “Connected”. Make sure the chosen country is not the United Kingdom.

Close the application and go to My Family Cinema.

Ready! Now you can use the application.

Remember that if you have any questions or need help with this process, you can fill out this form and a member of our Customer Support Team will assist you.

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